Frequently Asked Questions
Which countries do you deliver to?
We deliver our products to many European countries, including Germany, Austria, Belgium, Czech Republic, Denmark, Finland, France, the Netherlands, Ireland, Spain, Sweden, Italy, Luxembourg, Poland, Switzerland and Norway.
Which payment methods do you accept?
We accept secure payments with Visa, Mastercard, PayPal, Klarna, Google Pay, Apple Pay, and in some countries, local payment methods.
How long will it take for me to receive my order?
Delivery time depends on your country. Within Germany, delivery usually takes 1–2 business days , and in other European countries, usually 1–3 business days . We also offer an express delivery option , where you can receive your order as early as the next day .
What are the delivery costs?
Shipping costs typically depend on the destination country and the weight of your order. In some countries, we offer free shipping above a certain order value . Our shipping rates are significantly below the market average , and we guarantee fast delivery at fair prices . You will always see the exact price on the payment page before completing your order.
Can I return the products?
For hygiene and safety reasons , we do not accept returns of food items . However, we offer exchanges or refunds for incorrect or damaged deliveries.
Can I change or cancel my order?
Orders can be changed or cancelled as long as they have not yet entered the preparation phase . Once preparation has begun, changes may no longer be possible. To cancel, please contact our customer service .
Are there discounts for bulk orders?
Yes, special discounts can be offered for bulk or corporate orders . Please contact our business customer department .
Can I track my delivery?
Yes, after your order has been shipped , you will immediately receive the tracking number , which you can use to conveniently track your delivery online.